FAQs for Off-Campus Students

Here are a few frequently asked questions from previous Online students:

Question...

Answer...

I am having trouble with usernames or passwords

Contact UniHelp Online and raise your enquiry. In order to get help as quickly as possible, please say that you are a Distance Learner, studying completely online.

I cannot log on, the browser does not seem to be working

My Learning accessed via myUniHub is best seen with the latest version of the following browsers:

  • Chrome
  • Mozilla Firefox
  • Internet Explorer
  • Mac Safari

(Also clear history and start search again)

I don't know how to clear my browsing history

Depending on what browser you are using, type into Google 'Clear the browsing history for Internet Explorer/Chrome/Mozilla etc.' - choosing whichever browser you are using. Then follow the instructions provided.

I cannot navigate to my programme or module area

Click here for a guide on finding your way around My Learning

I cannot find the module I am studying

The module is within My Learning, please refer to the  myUniHub User Guide

I need some 'How to' guides

Here is a link to several useful 'How To' Guides

I cannot  find my e book, or my e book log on does not work

Links to e books should be embedded in the module materials. If the link or your log on does not work please contact your Liaison Librarian: http://libguides.mdx.ac.uk/liaisonlibrarians

I cannot locate publications from links in the materials

Links to publications  should be embedded in the module materials. If the link or your log on does not work please contact your Liaison Librarian: http://libguides.mdx.ac.uk/liaisonlibrarians

I cannot see my grades for an assignment

Here is a guide on how to view your feedback in Turnitin.  

I have looked in my learning but cannot see feedback for assignments

The Module Leader co-ordinates the release of feedback and marks for assignments, please contact them. You will find contact details for staff in your handbook and on your module homepage.

Where do I see my final grade for the module

Final grades are published on UniHub after the end of the module,  Details of where to look can be seen  in the myUniHub user guide.  myUniHub Guide

When does my next module start

See the programme timeline in your programme handbook

When is the University closed for holidays

See the programme timeline in your programme handbook

I am going away for work during the module, and will not have internet access what should I do

Download materials as PDF from  module space before leaving,   PDFs are available on all modules.   If that is not possible contact your External Programme Administrator, you will find their contact details on your module and programme home pages.

I cannot study due to work commitments, special project, illness, personal  issues etc.

Contact your Programme Administrator asap, so that they can support you. you will find their contact details on your module and programme home pagesDo not wait, if you do not take part in a module and do not advise the team whilst the module is live a fail grade will be recorded.

All dates are in the programme handbook, timeline and module handbooks.

You can also find many solutions by searching UniHelp's Frequently Asked Questions database.

You will also find a variety of "how to..." guides on My Learning Essentials

You can also submit individual enquiries to UniHelp Online

Last modified: Thursday, 13 September 2018, 3:58 PM